Frequently Asked Questions
Discover everything you need to know about our luxury fragrances and services.
What makes House of Sillage fragrances unique?
Our fragrances are crafted using the highest concentration of perfume oils and rare, globally sourced ingredients. Each bottle is a work of art, often featuring hand-painted designs and authentic Swarovski crystals.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days via standard shipping. International shipping times vary by destination but generally range from 7-14 business days, excluding customs processing.
What is your return policy for luxury perfumes?
Due to the nature of our products, we only accept returns for unopened and sealed items within 30 days of purchase. Please note that sample sets and discovery kits are final sale.
Are House of Sillage products cruelty-free?
Yes, we are committed to ethical beauty. House of Sillage does not test any of our finished products or ingredients on animals.
Can I track my order once it has been placed?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
Do you offer gift wrapping and personalized messaging?
Every House of Sillage purchase arrives in our signature luxury packaging. During the checkout process, you have the option to include a personalized gift message to your recipient.